Prisoner Suicide Prevention
If you believe a prisoner in the custody of the United States Marshals Service (USMS) has a life-threatening medical or mental health condition requiring IMMEDIATE attention, please dial 911 if you are calling from the same county or city where the prisoner is located; otherwise, call the local emergency telephone number for emergency services for the area where the prisoner is located. You can also directly contact the detention facility where the prisoner is being housed. You may also call the National Suicide and Crisis Lifeline at 988 if the prisoner is in suicidal crisis or emotional distress.
If you wish to communicate non-emergency prisoner medical and mental health matters, please contact the detention facility where the prisoner is being housed directly or the local USMS District Office.
Prisoner Medical Claims
Medical providers seeking a status update on outstanding prisoner medical claims should contact Heritage Health Customer Service at customercare@heritagehealthsolutions.com.